Contact Know Your Auction
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Email [email protected]. We read everything, and we reply to most messages within a few business days. Corrections to a fee, a state rule or a table get priority, and we note the change and its date on the page itself. We cannot recover money from a purchase that went wrong.
The address
Write to [email protected]. That is the only address we use, and it reaches all three editors. There is no contact form on this site, deliberately: a form would mean storing what you type on a server we would then have to write a policy about.
What is useful to send
Corrections are the most valuable thing we get. If a figure on one of our pages is wrong, tell us the page, the figure, and where the right number comes from, ideally a link to the platform's own published schedule. Fee changes are the same: a screenshot or a link with a date beats a recollection.
We also want to hear about a platform we have missed, particularly regional or specialist sales that the large comparison articles never mention. Tell us what it sells, who is allowed to bid, and whether the public can collect in person.
Questions about a specific vehicle you are looking at are the one thing we usually cannot help with. We do not inspect, appraise or bid on anything for readers, and a guess from a photograph would be worth exactly what you paid for it.
How long a reply takes
A few business days is normal. Corrections tend to be quicker, because checking a published fee schedule is fast. If a message needs one of us to read a state statute or wait on a platform's answer, it can take longer, and we will say so rather than leave you waiting.
If a purchase has gone wrong
We cannot recover money, cancel a sale or intervene with a platform on your behalf. Nobody who writes for this site has any standing to do that. What we can do is point you at the right reading: our page on how auction scams work covers the patterns worth recognizing, and the Federal Trade Commission takes consumer complaints and publishes guidance on fraudulent sellers. If the dispute is with a licensed auction or dealer, your state's motor vehicle regulator is usually the next step after the platform's own complaints process.